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FAQ section

Category: Marketing · Tags: faq, questions, help, details, topics

Frequently asked questions

Answers to what teams ask most, grouped by topic. Cannot find yours? Contact support.

Getting started

  • How long does setup take?

    Most teams create their first board in under five minutes. You can import tasks from a spreadsheet file.

  • Can I try it before paying?

    Yes. Every paid plan starts with a 14-day trial, and no card is needed to begin.

Billing

  • Can I switch plans later?

    Yes. An upgrade applies straight away; a downgrade applies at the end of the billing period.

  • Do you offer discounts for charities?

    Registered charities and schools get 50% off any paid plan. Contact support to apply.

Accounts and security

  • Can I sign in with a passkey?

    Yes. Add one under Settings, Security, then use it on any device that supports passkeys.

  • Who can see my boards?

    Only the people you invite. Business plans can also restrict boards to named groups.

Data and privacy

  • Can I export my data?

    Yes. Any admin can export every board as a spreadsheet or JSON file at any time.

  • What happens when I cancel?

    Your boards become read-only and stay available to export for 30 days, then they are deleted.

How to use it

Use as a full help section on a pricing or support page where questions fall into clear topics; the two columns collapse into one on narrow screens. For a short, single list of questions inside a panel, use the accordion instead. Replace the topics, questions and answers with your own, give each topic heading a unique id, and point the contact link at your real support page.

Accessibility

A <section> with an <h2>, then one <h3> per topic and a <ul> of questions labelled by that topic, so screen readers can jump topic to topic by heading and hear how many questions each holds. Every question is a native <details>/<summary>, reached with Tab, toggled with Enter or Space and announced as expanded or collapsed without ARIA; the +/- sign is decorative CSS. Questions #0f172a on white (#f1f5f9 hovered) are 17.85:1 (16.30:1), answers #334155 on white 10.35:1, topic headings #1e3a8a on white 10.36:1, and the intro link #1d4ed8 on white 6.70:1.

Source (copy-ready)

<section class="dcl-faq" aria-labelledby="dcl-faq-title">
  <h2 id="dcl-faq-title" class="dcl-faq__title">Frequently asked questions</h2>
  <p class="dcl-faq__intro">Answers to what teams ask most, grouped by topic. Cannot find yours? <a href="../about.html" class="dcl-faq__link">Contact support</a>.</p>
  <div class="dcl-faq__groups">
    <div class="dcl-faq__group">
      <h3 id="dcl-faq-topic-1" class="dcl-faq__topic">Getting started</h3>
      <ul class="dcl-faq__list" role="list" aria-labelledby="dcl-faq-topic-1">
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">How long does setup take?</summary>
            <p class="dcl-faq__answer">Most teams create their first board in under five minutes. You can import tasks from a spreadsheet file.</p>
          </details>
        </li>
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">Can I try it before paying?</summary>
            <p class="dcl-faq__answer">Yes. Every paid plan starts with a 14-day trial, and no card is needed to begin.</p>
          </details>
        </li>
      </ul>
    </div>
    <div class="dcl-faq__group">
      <h3 id="dcl-faq-topic-2" class="dcl-faq__topic">Billing</h3>
      <ul class="dcl-faq__list" role="list" aria-labelledby="dcl-faq-topic-2">
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">Can I switch plans later?</summary>
            <p class="dcl-faq__answer">Yes. An upgrade applies straight away; a downgrade applies at the end of the billing period.</p>
          </details>
        </li>
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">Do you offer discounts for charities?</summary>
            <p class="dcl-faq__answer">Registered charities and schools get 50% off any paid plan. Contact support to apply.</p>
          </details>
        </li>
      </ul>
    </div>
    <div class="dcl-faq__group">
      <h3 id="dcl-faq-topic-3" class="dcl-faq__topic">Accounts and security</h3>
      <ul class="dcl-faq__list" role="list" aria-labelledby="dcl-faq-topic-3">
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">Can I sign in with a passkey?</summary>
            <p class="dcl-faq__answer">Yes. Add one under Settings, Security, then use it on any device that supports passkeys.</p>
          </details>
        </li>
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">Who can see my boards?</summary>
            <p class="dcl-faq__answer">Only the people you invite. Business plans can also restrict boards to named groups.</p>
          </details>
        </li>
      </ul>
    </div>
    <div class="dcl-faq__group">
      <h3 id="dcl-faq-topic-4" class="dcl-faq__topic">Data and privacy</h3>
      <ul class="dcl-faq__list" role="list" aria-labelledby="dcl-faq-topic-4">
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">Can I export my data?</summary>
            <p class="dcl-faq__answer">Yes. Any admin can export every board as a spreadsheet or JSON file at any time.</p>
          </details>
        </li>
        <li class="dcl-faq__entry">
          <details class="dcl-faq__q">
            <summary class="dcl-faq__summary">What happens when I cancel?</summary>
            <p class="dcl-faq__answer">Your boards become read-only and stay available to export for 30 days, then they are deleted.</p>
          </details>
        </li>
      </ul>
    </div>
  </div>
</section>
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